We’re constantly working to bring you better value and quality and we understand that you may change your mind after you have placed your order and therefore would like to return your goods to us. If this is the case please ensure that you contact us to discuss your order cancellation.
Cancellation of order - Due to change of mind
If the product(s) has not been dispatched we will cancel the order and full payment will be refunded. In the case of special orders all items are non-returnable or refundable.
Up to 7 days following the day of delivery
Under the distance selling regulations you have 7 days to cancel your order starting the day after the date of delivery. You must cancel your order in writing, by email or telephone. You will be responsible for the cost of returning the goods and you must take good care of the goods whilst they are in your possession. If you do not exercise reasonable care and the goods are damaged whilst in your possession or in transit we will not be able to accept the goods.
Your rights under consumer legislation for these goods are not affected.
7 to 14 days after delivery
You will find details relating to this on the back of your delivery note. If you cancel between 7-14 days in addition to your liabilities above you will also be charged the cost of the initial delivery.
When you return your goods please return in an as new and sealable condition complete with all packaging and accessories supplied.
Please note that your right to return an item does not apply to certain items unless these items are faulty or misdescribed. Such items include:
•CDs, DVDs, videos and computer software, which may be restricted to an exchange for the same title to reduce the risk of unlicensed copying;
You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our refund policy below. Your rights under consumer legislation for these goods are not affected.
Please contact us for specific instructions on how to return your product.
If you are posting an item back to us we recommend that you obtain a proof of posting certificate which is provided free of charge by the Post Office.
Return of damaged, faulty or mis-described items
When your goods are delivered please check that the order is complete and not damaged. In the event that your order is visibly damaged, do not accept the order and enter on the delivery note “Damaged” along with a brief description of how or where the item is damaged.
If you have accepted the Goods and subsequently discover that they are faulty/mis-described or parts are missing, you are entitled to a replacement or repair. Where a replacement/repair is not possible e.g. because the product/parts no longer exist then a refund will be offered. You have 14 working days from the date of receipt to return your goods to us for a full refund including where appropriate a refund of your delivery charge. In this case do not use the Goods and inform us as soon as possible following the date of receipt describing the problem in as much detail as possible.
Please retain all original packaging. Please note that for courier companies to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, you should inform us as soon as possible following delivery of the Goods. Any claims made after this time but within 5 days will be subject to our discretion and thereafter any such claims may be considered unreasonable.
Some products are provided with a manufacturers warranty, however if a fault is caused by misuse, negligence or accident then it may not be covered by the manufacturers warranty and therefore any repair will be chargeable. If you decide to proceed with the repair you must confirm your acceptance to us within 14 days. If the items have been sent back to us or our agents for repair and, you do not confirm acceptance of costs then the item will be sent back to you not repaired and a charge may be payable.
If you have any problems with your purchase after 14 days we can offer help and assistance. Please contact us.
Your rights under consumer legislation and Manufacturer Guarantees are not affected.
If you are entitled to a refund, on damaged, faulty or mis-described grounds we will refund you as follows:
if you return all items of your order at the same time on damaged, faulty or mis-described grounds we will refund the cost of your order and the delivery charge.
Delivery charges will only be refunded on incorrectly supplied goods